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Editorial: Let’s talk about Universal’s customer service

August 5, 2015 - After months of deliberation, I’ve come to the following conclusion: Universal’s customer service has declined. Make no mistake; I say...

(028) Inside Universal Podcast – May 2, 2015

May 8, 2015 - In this episode, Jonathan Green, Christopher Tillman, Chris Lord and Jon Fu discuss Universal's customer service, Springfield, Fast & Furious...

Universal Increases Emphasis on Guest Experience

June 20, 2014 - When you ask someone to rate how much they enjoyed their day at a theme park, usually the first thing...


The Habit Burger Grill opens March 1 at CityWalk Hollywood

The Habit Burger Grill will officially open at CityWalk Hollywood on March 1. Featuring a menu of charbroiled burgers, chicken sandwiches, fries, and more; the...

Universal’s Volcano Bay reopens after 4-month seasonal closure

Universal's Volcano Bay water theme park reopened today after a nearly 4-month long closure. The park closed last November due to expected lower demand in...

Universal Orlando Resort offering 40% off on 4-Day, 4-Night Hotel And Ticket Vacation Package

Universal Orlando Resort is offering a new vacation package for guests, saving 40 percent on a 4-day, 4-night stay, starting at $1,388 (after savings,...

Universal Orlando begins to remove Blue Man Group advertisments and signage

Universal Orlando has begun the process of removing the Blue Man Group from the resort as signage and advertisements for the show are now...