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Editorial: Let’s talk about Universal’s customer service

August 5, 2015 - After months of deliberation, I’ve come to the following conclusion: Universal’s customer service has declined. Make no mistake; I say...

(028) Inside Universal Podcast – May 2, 2015

May 8, 2015 - In this episode, Jonathan Green, Christopher Tillman, Chris Lord and Jon Fu discuss Universal's customer service, Springfield, Fast & Furious...

Universal Increases Emphasis on Guest Experience

June 20, 2014 - When you ask someone to rate how much they enjoyed their day at a theme park, usually the first thing...