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Editorial: Let’s talk about Universal’s customer service

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August 5, 2015 - After months of deliberation, I’ve come to the following conclusion: Universal’s customer service has declined. Make no mistake; I say...

(028) Inside Universal Podcast – May 2, 2015

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May 8, 2015 - In this episode, Jonathan Green, Christopher Tillman, Chris Lord and Jon Fu discuss Universal's customer service, Springfield, Fast & Furious...

Universal Increases Emphasis on Guest Experience

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June 20, 2014 - When you ask someone to rate how much they enjoyed their day at a theme park, usually the first thing...

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The Habit Burger Grill opens March 1 at CityWalk Hollywood

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The Habit Burger Grill will officially open at CityWalk Hollywood on March 1. Featuring a menu of charbroiled burgers, chicken sandwiches, fries, and more; the...

Universal’s Volcano Bay reopens after 4-month seasonal closure

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Universal's Volcano Bay water theme park reopened today after a nearly 4-month long closure. The park closed last November due to expected lower demand in...

Universal Orlando Resort offering 40% off on 4-Day, 4-Night Hotel And Ticket Vacation Package

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Universal Orlando Resort is offering a new vacation package for guests, saving 40 percent on a 4-day, 4-night stay, starting at $1,388 (after savings,...

Universal Orlando begins to remove Blue Man Group advertisments and signage

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Universal Orlando has begun the process of removing the Blue Man Group from the resort as signage and advertisements for the show are now...