Universal Orlando has announced that select hotels will reopen to guests beginning June 2, 2020.
The phased reopening of the hotels will include Hard Rock Hotel, Royal Pacific Resort, Sapphire Falls Resort, Cabana Bay Beach Resort, Aventura Hotel, and Endless Summer Resort – Surfside Inn and Suites. The reopening of the hotels will be carefully managed and phased – and includes a wide range of new and enhanced best-practice health, safety, and hygiene procedures.
Plans for Loews Portofino Bay Hotel and Universal’s Endless Summer Resort – Dockside Inn and Suites will be announced at a later time. Guests who have booked reservations at these two hotels through Universal Orlando or Universal Parks & Resorts Vacations will be contacted to modify their reservation if it has been affected.
Guests staying in these hotels will be able to visit the theme parks on June 3 and 4, prior to the public reopening on June 5. Other benefits of the hotel will still be available, including Early Park Admission. Guests staying at either Hard Rock Hotel or Royal Pacific Resort will also still be able to use their room key for Universal Express access.
Universal Orlando’s resort hotels, co-owned and operated by Loews Hotels & Co, have enhanced their standards and protocols throughout their operations. These enhancements currently include:
- Guests, team members and vendors are required to wear face coverings in public areas. Guests may remove their face coverings when entering the pool or water slide, or seated in the pool area while practicing social distance from other parties.
- Team members and vendors will be required to have temperature checks upon arrival. Those with temperatures of 100.4 degrees or greater will not be allowed to work.
- Guests will be asked to self-screen for COVID symptoms and comply with quarantine orders prior to arrival
- Guest will have temperature checks upon arrival and anyone with a temperature of 100.4 degrees or higher will require medical clearance in order to enter the hotel
- Hand sanitizer stations in public areas and elevator landings
- Enhanced cleaning of guest rooms, meeting rooms and public areas with an EPA-approved cleaner and disinfectant
- Frequent cleaning of high-touch areas such as telephones, remote controls, door handles, light switches, elevators, and tabletops, among others
- Food & Beverage outlet capacities limited based on the latest recommendations and guidelines
- Social distancing signs and reminders of social distancing requirements in high-traffic areas
- Several contactless experiences for guests, including hotel texting-services, express checkout, and contactless room deliveries
If a guest registers a temperature of 100.4 degrees or greater upon check-in, they will not be allowed to check-in until they receive medical clearance to do so. The rest of the guest’s party will be allowed to check-in. Guests with special needs or circumstances will be considered upon request.
To book a stay at a Universal Orlando hotel, or for more information regarding the new policies, please visit the official website.